Effective Date: August 27, 2026
Returns, Refunds, Cancellations, and Exchanges – Zesty Trends Shop
At Zesty Trends Shop, your satisfaction is our priority. Please read this policy to understand how returns, refunds, cancellations, and exchanges are handled.
Step 1: Raise a Return or Replacement Request
If you receive a wrong, defective, or damaged product, you may raise a return or replacement request within 7 days of delivery.
Submit your request through our website with your order details and contact information.
For damaged or missing items, the issue must be reported within 2 days of delivery.
Step 2: Review of Request
Please allow up to 2 working days for our team to review and validate your request.
Step 3: Product Pickup
Once your request is approved, we will arrange a reverse pickup through our courier partner.
Self-shipping is not required unless specifically instructed.
Step 4: Product Receipt & Final Action
Once the returned item reaches us, it will go through a quality inspection.
Based on the results, we will proceed with either a replacement or a refund, depending on stock availability.
Replacement & Exchange Policy
Once replacement or exchange is approved:
- Pickup of the original product will be scheduled.
- After successful inspection, the replacement or exchanged item will be processed.
- If the original product is unavailable, you may opt for:
- A full refund, or
- An exchange with a similar or equivalent product.
Exchange Delivery Timeline (TAT 3–5 Days)
Replacements or exchanged products are dispatched within 2–3 business days after quality check.
You can expect delivery within 3–5 business days after dispatch.
Returns/Replacements Not Accepted If
- The product is used, opened, damaged, or altered
- Original packaging, labels, or tags are missing
- The request is raised after 7 days of delivery
- Damage or missing items are reported after 2 days of delivery
Order Cancellations
Orders can be canceled from the Order Details page in the My Account section.
Customers may cancel the order any time during or before transit.
Once an order is marked as “Shipped”, cancellation may not be possible, and the order will need to be returned after delivery under the standard return policy.
Refund Process
For Prepaid Orders
Refunds are credited to the original payment method within 3–5 business days after approval.
Refund Timelines (TAT 3–5 Days)
- Cancelled Orders: Refund processed within 3–5 days
- Returned Items: Refund processed within 3–5 days after pickup and successful quality check
Partial Order Returns
Eligible items from an order may be returned within 7 days, subject to return conditions.
Contact Us
For any assistance regarding returns, exchanges, or refunds, you can contact us at:
Email: zestytrendsprivatelimited@gmail.com
Phone: +918087750207
Address: 2nd floor, Plot no 52, Suman Ankur, S no. 82/1, Baner Road, Divine Co-Working Private Limited, Baner Gaon, Haveli, Pune, Pune, Maharashtra, 411045.
Company Name: ZESTYTRENDS PRIVATE LIMITED